FAQ

If you are experiencing an issue accessing TNA+, please refer to the FAQ below and ensure your app is updated to the latest version. If this does not resolve the issue, please email support at tnaplus@tnawrestling.com

For inquiries regarding TNAMerch.com, please email merchsupport@tnawrestling.com

Service and Content

What is TNA+

TNA+ is a digital subscription service that gives fans access to their favorite episodes of IMPACT!, historical Pay-Per-Views, LIVE exclusive specials and so much more! TNA+ can be accessed on your TV using your favorite streaming devices, on mobile devices, or any personal computer.

What membership plans are available on TNA+?

Monthly

$ 9.99 USD / month Monthly tier includes access to all exclusive LIVE specials, new episodes of TNA iMPACT! simulcast every Thursday, Xplosion every Friday, full content library, and digital first content.
Monthly memberships auto-renew at $ 9.99 USD / month with the option to cancel anytime.

Seasonal

$ 49.99 USD / 3 months Access everything in Monthly PLUS all LIVE pay-per-view events during the 3-month period. Available for a limited time during specific order windows.
Seasonal memberships are billed in a single payment of $ 49.99 USD/3 months, which automatically renews every 3 months and can be cancelled anytime.

Annual

$ 159.99 USD / year Access everything in Monthly PLUS four (4) LIVE pay-per-view events.
Annual memberships are billed in a single payment of $ 159.99 USD/year, which automatically renews each year and can be cancelled anytime.

Pay-Per-View

A PPV license will be billed in a single payment of $ 39.99 USD, which automatically expires after a set period (30 days) and can be cancelled anytime. NO free trial included.

How does the free trial work?

TNA+ does not offer a free trial.

What live content is available on TNA+

Eight (8) LIVE specials exclusive to TNA+ included with all subscriptions, plus 4 LIVE pay-per-view events available for upgrade/purchase.

How soon after live broadcast are events available on demand?

New episodes of TNA iMPACT! And TNA+ special events

The on-demand versions of TNA iMPACT! and TNA+ special events will be available shortly after the conclusion of live broadcast.

LIVE pay-per-view events

Annual Subscribers & PPV License Purchasers
  Shortly after conclusion of live broadcast
Monthly Subscribers
 30 days after live broadcast

What on-demand content is available on TNA+?

  • Eight (8) Exclusive LIVE specials
  • Full content library
  • Digital-first content

How can I contact the TNA+ team with questions or issues?

Before contacting the TNA+ team, we suggest searching our FAQs and help documentation for a solution to your concern. If you still have questions or concerns, you can reach our support team at tnaplus@tnawrestling.com.

Account and Billing

How will I be charged for TNA+?

The following payment methods are accepted by TNA+:
  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diner’s Club

What if my payment method isn’t accepted?

If TNA+ is unable to collect a payment for a premium membership, it means the card issuer or financial institution has rejected the charge. Please go to your account settings to update or change your payment method. We will immediately verify the new information and, if the charge is approved by your card issuer, you can continue enjoying premium TNA+ content.

How do I reset my password?

  1. On the TNA+ login screen, click Forgot Password.
  2. Enter your email address associated with your TNA+ account, then click Submit.
  3. You will receive an email with a link to reset your password. Click the link and enter your new password, then click Submit.

How do I cancel my trial or premium membership?

Your TNA+ membership must be cancelled through the same store or method it was purchased.
If you purchased through the web, please visit http://watch.tnawrestling.com/account and navigate to the Subscription tab. Click the cancel button corresponding to your current membership plan.
If your membership was purchased on an iPhone or iPad using your Apple ID, you must cancel the subscription through Apple.
If your membership was purchased through the Google Play store on an Android device, you must cancel through Google Play.

What happens if I cancel my subscription?

Cancelling a monthly subscription

If you cancel your monthly subscription, we will no longer invoice you for membership and your most recent payment to us will be your last.
You will still have full access to TNA+ until your current month’s subscription is over. For example, if you started your monthly subscription on the 1st of January and you cancel your monthly subscription on the 20th of November, you will still have full access to TNA+ until midnight on the 30th of November.
Monthly subscriptions are refundable on a Resident-by-Resident basis.

Cancelling an annual subscription

If you cancel your annual subscription, we will no longer invoice you for membership and your most recent payment to us will be your last.
You will still have full access to TNA+ until your current annual subscription is over. For example, if you started your annual subscription on the 1st of January and you cancel your annual subscription on the 20th of November, you will still have full access to TNA+ until midnight on the 31st of December.
Annual subscriptions are refundable on a Resident-by-Resident basis.

How do I view my invoice?

  1. Go to your TNA+ account.
  2. In Payment History, click View.

How can I contact the TNA+ team with questions or issues?

Before contacting the TNA+ team, we suggest searching our FAQs and help documentation for a solution to your concern.
If you still have questions or concerns, you can reach our support team at tnaplus@tnawrestling.com.

Account Deletion

To permanently delete your account, please follow the instructions depending on where you signed up:

Web

Email tnaplus@tnawrestling.com and inform us that you would like to permanently delete your account.

Amazon, Apple, Google, Roku

Go to the Account page in the TNA+ app and select Delete Account. Follow the on-screen instructions.
IMPORTANT DETAILS REGARDING ACCOUNT DELETION:
If you delete your account, you will immediately lose access to all content, as well as the account itself. Any watch history, favorites or saved content will be lost. This will not cancel your active subscription(s). If you have not done so already, please cancel any active subscription(s) before you delete your account.

Device Compatibility

Which devices can I use to watch TNA+?

TNA+ is available on the following devices:
Desktop: PC and Mac – the website is available on all modern desktop browsers, including Chromecast, Chrome, Firefox, Safari, and Edge.
Mobile Devices: Available on iOS and Android smart phones and tablets.
Streaming Devices: Content can be streamed to any smart TV using Airplay on Apple TV and Chromecast.

Can I watch multiple devices at once?

No, your TNA+ membership allows you to watch video content on one device at a time. You can have multiple login sessions open simultaneously but will not be able to watch multiple videos at the same time.
If you receive the following message, ‘You are currently watching a video on another device’, you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.

Streaming and Technical Issues

System Requirements

Minimum System Requirements

A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for TNA+. If you have an internet connection speed of 5.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy TNA+ content at its highest video quality.

Minimum Windows Requirements

  • Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
  • One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or higher.
  • Firefox link
  • Macromedia Flash Player 10.1 link
  • Video adapter and monitor: Super VGA (1024×768) or higher

Minimum Mac Requirements

  • PowerPC G3 600 MHz
  • Pentium III 1GHz with a minimum of 512MB of memory
  • Mac OS X 10.4+
  • FireFox v1.5+ link
  • Macromedia Flash Player 10.1 link
  • Video adapter and monitor: Super VGA (1024×768) or higher

Browser Compatibility

TNA+ is available on Chrome, Firefox, Safari and Edge.

Minimum Mobile Device Requirements

  • Android OS 4.3 or above
  • iOS 9 or above

Connectivity Recommendations

Connectivity

A broadband internet connection (DSL/cable or higher) of 750kpbs or higher is needed for TNA+. If you have an internet connection speed of 5.0 Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy TNA+ content at its highest video quality.
You can use this free online tool to check your Internet connection’s speed:
Speed Test (Select the New York option as a baseline)

Your Network

Make sure you (or others on your network) are not downloading music, movies, or games while you are using TNA+, as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream TNA+.
Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

Internet Congestion

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.
If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

Why am I having issues viewing a stream?

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:

Slow internet connectivity / Not enough bandwidth

TNA+ works best over 4G and Wi-Fi networks. As TNA+ uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in TNA+. Contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

CPU Utilization (Desktop)

If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.
To check your CPU usage on a Windows computer:
  • Press the Ctrl+Alt+Del keys simultaneously and then select Task Manager. Your current CPU usage percentage is displayed under the “Performance” tab.
To check your CPU usage on a Mac OSX computer:
  • Launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.
If you are experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

Troubleshooting – Network Connectivity

One of the most common issues seen by TNA+ users is that of weak and interrupted internet connectivity within their home Wi-Fi networks.
If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:
  • Restart your browser, device and home Wi-Fi network.
  • Close the browser that had TNA+ open / the TNA+ app.
  • Shut down your device.
  • Unplug your Wi-Fi router / modem from power for 1-2 minutes.
  • Plug your Wi-Fi router / modem back into power.
  • Restart device, open TNA+ app / in browser.

Improve your Wi-Fi signal

  • Move to a more central location / closer to your device.
  • Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference.
  • Move router off the floor.

Connect your computer directly to the modem

  1. Close the browser that had TNA+ open.
  2. Shut down your computer.
  3. Unplug your modem from power for 1-2 minutes.
  4. Plug your modem back into power.
  5. Turn computer on, plug computer into modem via ethernet cable.
  6. Open TNA+ in a browser.
If none of the above works, and you continue to have the same issues, please contact your Internet Service Provider.

Troubleshooting – Desktop Browser Issues

When trying to access a live TNA+ event, if you are experiencing a continuous loading circle or connection error within the video player, the issue may be resolved by signing out of TNA+, clearning your web browser cache, and relaunching the browser.
If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:
  • Chrome
  • Firefox
  • Microsoft Edge
  • Safari

iPhone/iPad Troubleshooting

For any issues on the iOS app please try to reinstall the app from your mobile device:
  1. Remove the app from your device.
  2. Power cycle your device. (Turn your device off and then on again.)
  3. Reinstall the app on your device.
If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.
For more detailed information please visit the official iPhone support page or the official iPad support page.

Android Troubleshooting

For any issues on the Android app please try to reinstall the app from your mobile device:
  1. Remove the app from your device.
  2. Power cycle your device.
  3. Reinstall the app on your device.
If you continue to have trouble, install any available software updates.
If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

Troubleshooting – Desktop Browser Issues

When trying to access a live TNA+ event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of TNA+, clearing your web browser’s cache, and relaunching the browser.
If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:
  • Chrome
  • Firefox
  • Microsoft Edge
  • Safari